Crates are loot boxes that can be purchased from the in-game shop using Oranges. Each crate contains a different mix of cosmetics items such as unit colors, hair colors, accessories, homemarks, poses, and dice. There is also one crate in which the player can unlock characters.
Each crate has a different price, item drop rate, and selection of items within it. Upon purchase, the player will receive a single random item for a random character. The player cannot receive duplicates of an item they already own, and also cannot receive any cosmetics for unowned DLC or Bonus characters. If all items have been unlocked within a specific crate's reward pool, the crate will become Sold Out and will no longer be purchasable. However, if more cosmetics are added to a crate's reward pool through updates, the crate will become available to purchase again.
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A small number of collectibles are exclusive to crates, and cannot be unlocked through any other means.